• Can I return my order?

    Yes, you can return all items purchased in the Red Bull Shop within 30 days of receipt. Please note, that returned goods should be unworn, unwashed and undamaged. If the quality of the goods is impaired, we reserve the right to reduce the refund accordingly. Personalised products which are individually made to order cannot be returned. These include personalised football jerseys, ice hockey jerseys and Wings for Life World Run running t-shirts.

  • How do I return my order?

    For Austria and Germany: You can use the return label enclosed with your order. In case there was no return label in your package, please request a label from the customer service team which will be e-mailed to you shortly after.
    For France and the Netherlands: You will need to request a return label from the customer service team which will be e-mailed to you shortly after.
    For other countries: You will need to return your order at your own cost. We recommend you use the same courier that delivered your order (DPD/UPS). Please send your return to the following address:

     

    AlphaTauri GmbH
    c/o PVS Fashion-Service GmbH
    Walter-Tron-Straße 3
    97437 Haßfurt
    Germany

     

    Please note: For customers returning products from outside the EU, a customs invoice needs to be included inside the package. UK customers can request a customs invoice from our customer service.

  • How should I package the goods I intend to return?

    • Step 1: Select the item(s) you wish to return and state your reason for return on the feedback form. Place everything inside the box.
    • Step 2: We recommend you return your items using the packaging in which your order was delivered. If you're unable to do this, please find a plain, unmarked card box that ensures that the return will arrive undamaged.
    • Step 3: If there are any pre-existing shipping labels or stickers on the box, please remove them.
    • Step 4: Seal the box and attach the return label (for further information see "Are there any return fees?"). Please make sure that the return label is visible as it will be scanned by the courier.
    • Step 5: Take your package to a post office. We recommend you use the same courier that delivered your order (DPD/UPS). Please keep the postal receipt until you receive an email informing you that the return has been received at our warehouse.

  • Are there any return fees?

    For Austria and Germany: You do not pay any return fees.
    For France and the Netherlands: You do not pay any return fees if you request a return label from the customer service team.
    For other countries: You will need to cover the return charges.

  • How do I receive my refund?

    You will receive your refund through the same payment method/ account you used to place the order.
    If you used a gift card for your purchase, the gift card will be refunded first and can be used again on future purchases. The remainder of the refund will be made to your (other) chosen payment method.

  • When do I receive my refund?

    Upon receiving all returns, our warehouse will process the items and you will receive a confirmation e-mail. We will credit the corresponding amount to your account no later than 14 days after the confirmation. The time for your refund to arrive to your account depends on your bank or credit provider.

  • Can I exchange items?

    Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item.