How should I package the goods I intend to return?
- Step 1: Select the item(s) you wish to return and state your reason for return on the feedback form. Place everything inside the box.
- Step 2: We recommend you return your items using the packaging in which your order was delivered. If you're unable to do this, please find a plain, unmarked card box that ensures that the return will arrive undamaged.
- Step 3: If there are any pre-existing shipping labels or stickers on the box, please remove them.
- Step 4: Seal the box and attach the return label (for further information see "Are there any return fees?"). Please make sure that the return label is visible as it will be scanned by the courier.
- Step 5: Take your package to a post office. We recommend you use the same courier that delivered your order (DPD/UPS). Please keep the postal receipt until you receive an email informing you that the return has been received at our warehouse.