How should I package the goods I intend to return?
- Step 1: Select the item(s) you wish to return and state your reason for return on the feedback form. Place everything inside the box.
- Step 2: We recommend you return your items using the packaging in which your order was delivered. If you're unable to do this, please find a plain, unmarked card box that ensures that the return will arrive undamaged.
- Step 3: If there are any pre-existing shipping labels or stickers on the box, please remove them.
- Step 4: Seal the box and attach the return label (for further information see "Are there any return fees?"). Please make sure that the return label is visible as it will be scanned by the courier.
- Step 5: Take your package to a drop-off point of the courier service provider. We recommend you use the same courier that delivered your order (DPD/UPS). Please keep the mailing receipt as proof of shipment until you have received our email confirmation that your return has arrived at our warehouse. You will receive your refund to your original payment method within one week, after the incoming inspection has been successfully completed.